Frequently Asked Questions
I am a water carter registered as a food business with BVSC. Will this upgrade affect the way I use the service?
Yes, you will be able to pay for all water dispensed from a water fill station using onsite EFTPOS facilities. Water carters who are not registered as a food business with BVSC must complete Council’s Food Business Notification Form and deliver it to Council's Administration Centre Zingel Place Bega or email it to council@begavalley.nsw.gov.au for it to be assessed by a Council Environmental Health Officer before using the service.
I am a volunteer with the NSW Rural Fire Service (RFS). Will I still be able to use water fill stations free of charge when on duty?
Yes. Council will issue account cards to each brigade in the Bega Valley Local Government Area before the first station is live. These cards can be tapped on the card reader on the water fill station machine.
I am a local business that takes an average of at least 0.5 ML of water every year, sometimes uses the stations multiple times a day and/or has multiple iButton key sets for my staff. Is there an alternative payment method to the onsite EFTPOS facilities?
In situations like this, you may be eligible to apply for a water fill station account, providing you with an account card that can be easily tapped on the card reader at any of the fill stations across the Bega Valley. Multiple cards can be linked to the same account for a fee of $10 per card and accounts will be billed quarterly. It will take 10 working days to process applications and successful candidates can pick up their account card(s) from Council's Customer Service counter.
When do the iButton key sets from the current style of water fill stations need to be returned?
As the water fill stations are upgraded over the next two years, regular users will have the flexibility to transition to the new stations at their own pace. Please refer to the timeline below to find out when your local station will be upgraded, as this will help determine when you should return your iButton key sets. Your bond will be refunded once the key sets are returned.
Will the water fill station machine print out a receipt?
No. If you require a receipt for tax purposes, please apply for awater fill station accountand you will be invoiced quarterly.